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I lost my PADI card, what now?

Lin Yeh

Published at 13-01-2025

Have you lost your PADI certification card? No worries, you can easily retrieve and replace your certification. In this article, we explain step by step what you need to do.

1. Check your PADI account

If you have requested your PADI Digital Certification Card, you can find it in the PADI App. This is the quickest way to access your certification.

  • Download the PADI App from the App Store or Google Play Store.

  • Log in with the email address you used during your PADI course.

  • View your digital card in the "Certifications" menu.

2. Request a new card via PADI

If you don't have a digital version and have lost your physical card, you can request a replacement. Go to the official PADI website and follow these steps:

  • Log in to your PADI account.

  • Click on "Request replacement certification card".

  • Fill in your details, including your name, date of birth, and the dive school where you took the course.

  • Choose a physical card, a digital card, or both.

Costs: Replacing a certification card is not free. The cost of a new card varies depending on the type of card you choose. Check the current prices on the PADI website.

3. Contact your dive school

If you can't remember where you took your course, your old dive school can help you. Many schools keep records of their students and can retrieve your PADI certification number.

4. PADI customer service

Can't find your details? Contact PADI customer service. You will need your full name and date of birth. They can look up your certification through their database.

5. Prevention: Keep a digital backup

To prevent losing your card again, we recommend always having a digital copy. You can also take a screenshot of your certification card and save it on your phone or in the cloud.

Conclusion

You're not the only one who has lost their PADI card, but fortunately it's easy to resolve. With a digital alternative or a replacement physical card, you'll be ready to dive again in no time! Do you have questions or need help? Feel free to contact our dive school. We're happy to help!